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Chris G. Williams Beware: I mix tech and personal interests here.

For the last 6 weeks, my DirecTiVo has been on the fritz.

I have called DirectTV EVERY WEEK to get someone out here to fix the problem. Their phone support is largely unhelpful, usually giving up fairly quickly after the standard scripts run out. Eventually, I got someone to show up after 6 weeks of calls.

I ended up taking the day off waiting on this clown who didn't check the dish, didn't check the wiring, didn't check the signal, etc... and pronounced my receiver dead. He ordered a new receiver, said it would be in in 3 days and left.

The new receiver arrived today. Or rather, the newly refurbed different model of receiver than what I had, arrived today. I got home, disconnected the old one, hooked up the new one and guess what?  Same exact problem.

As I tried to explain to several people, it's not the receiver. It's not the dish. The other two receivers in my house work absolutely fine. There's something wrong with the cabling. The technicians would know this if they ever bothered to check the damn cables.

I use the plural form of the word technicians, because the loser they sent to install my system to begin with (Larry... yes, as in Larry the Cable guy... sigh) never actually hooked anything up. He installed the dish, ran some cable, check for signal in ONE place and then left without actually installing the receivers. I had to do it myself, not that its overly difficult, because it's not... but it's HIS job to make sure everything works.

So, once again, I'm forced to wait... because it's still not working. Again, I'm forced to CALL DirecTV and raise hell. Supposedly, they're sending out a "supervisor" (whatever that implies) in about 9 days. (That's the SOONEST they could do.)

Every time I call DirecTV, I have to re-explain the entire problem with all the details. I have to go over every detail again and again. They write all this crap down, but nobody ever bothers to read the history. Finally, the guy I talked to today actually took the time to read the history (after I not-so-gently suggested he do so before making myself repeat everything for the THIRD time on THIS phone call.)

I'm so tempted to cancel and go with ComCast, but I like my DirecTiVo and I have been subscribing to DirecTV for nearly 10 years. My service has always been good up until recently.

I guess I'll know more on 12/30.

Posted on Friday, December 21, 2007 9:05 PM General Interest | Back to top


Comments on this post: oh, you actually wanted to WATCH your tv?

# re: oh, you actually wanted to WATCH your tv?
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I have found that large companies are often this way. The left hand has no idea what the right hand is doing. I encounter this constantly with Sprint and my wireless broadband service. You call and talk with a bunch of folks who just read scripts and then finally get to someone who knows more than clear your browser history.
We have DirecTV here in VA and have only had one issue with them that has long since been cleared up. Any time we have had someone out they always tested the signal.
Left by Cameron on Dec 21, 2007 10:17 PM

# re: oh, you actually wanted to WATCH your tv?
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part of the problem is that they dont even send their own people. They subcontract out all the work, and obviously being competent isnt a requirement of doing business with them.
Left by Blogus Maximus on Dec 21, 2007 10:27 PM

# re: oh, you actually wanted to WATCH your tv?
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Thanks for all..
Left by www.r10.net Küresel Isınmaya Hay on Dec 22, 2007 2:03 AM

# re: oh, you actually wanted to WATCH your tv?
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Very good information (Y)
Left by wmwebtr ödüllü seo yarışması on Dec 22, 2007 2:04 AM

# re: oh, you actually wanted to WATCH your tv?
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I had to use Comcast for TV for a while..... I'm not sure I could be paid to use it again, let alone actually pay for it.

Love my Dish though (Dish Network). In general they are incompetent, but I have the direct number of an English speaking CSR that seems happy to help out and get things resolved for me.

Left by Rick Mogstad on Dec 22, 2007 2:30 AM

# re: oh, you actually wanted to WATCH your tv?
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Comcast = no better, often worse (if thats possible)

I guess the upside is that there are fewer moving parts to go wrong with cable, so it tends to work better assuming a somewhat constant level of asshattery among people that work in this business.

A humble idea for cable and sat companies - clearly the business model of having one subcontract company with exclusive territory does not work. Maybe, a model where:

a.) We pay an hourly fee for the repair person
b.) We get lower rates because Comcast/DirectTV/etc does not have the expense of paying subcontractors

Of course, you get the moral hazard that now the provider isn't responsible for the work they do, but at least, in theory, the market would be able to work. If cable has a reputation for creating high repair bills (or satellite) - the consumer can switch.

I dunno - just an idea I pulled out of my ass. This kind of thing frustrates me to no end (i.e. dealing with a CS dept that has absolutely no incentive to help).

Of course, if would be *really* great if we could do away with cable monopolies, then we probably wouldn't even need satellite... a guy can dream, right?
Left by Aaron Erickson on Dec 22, 2007 6:27 AM

# re: oh, you actually wanted to WATCH your tv?
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Sorry to hear DirecTV is givin ya such grief. In the immortal words of my father, the only reason you're happy with "Fill in the blank service" is that they haven't scr*()wed you yet.

I guess DirecTV finally got around to you. Much sorrow for you..Hopefully the supervisor helps!
Left by MES on Dec 30, 2007 7:21 PM

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# re: oh, you actually wanted to WATCH your tv?
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# re: oh, you actually wanted to WATCH your tv?
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