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Chris G. Williams Beware: I mix tech and personal interests here.
As many of you probably already know, the new Zune software (and firmware) update is now available.  I'm not posting a link at this time because over the last few hours I have seen several twitters indicating that the update is bricking Zune80s.

I do not know if it is having a similar effect on Zune30s but I am currently advising folks to NOT perform the update for a few days, just to be on the safe side.

I realize this is not happening to everyone, but it's better to be safe than sorry.  (Honestly, running a firmware update the day it comes out is probably never a good idea, regardless of who it comes from.  Be safe, wait.) Posted on Tuesday, May 6, 2008 3:25 PM General Interest | Back to top


Comments on this post: Zune 2.5 firmware update MAY brick your device

# re: Zune 2.5 firmware update may brick your device
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I am running 2.5 and loving it with my Black 30gb
Left by Jeff Julian on May 06, 2008 4:10 PM

# re: Zune 2.5 firmware update may brick your device
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I did my Zune30 and it's still working fine.

Cheers,

ET
Left by ET on May 06, 2008 4:42 PM

# re: Zune 2.5 firmware update may brick your device
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My Zune80 is just fine after the update.

Cheers,
Eddie
Left by Eddie on May 06, 2008 5:13 PM

# re: Zune 2.5 firmware update may brick your device
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2.5 on my 8gb went fine.
Left by John Sedlak on May 06, 2008 10:28 PM

# re: Zune 2.5 firmware update may brick your device
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My 80 is fine too... mostly whiners with broken zunes who want to get a new one I bet...
Left by Zman on May 06, 2008 11:44 PM

# re: Zune 2.5 firmware update MAY brick your device
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Bricked my Zune 8GB :(
Left by Nelson Jr on May 08, 2008 3:30 AM

# re: Zune 2.5 firmware update MAY brick your device
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how do i get the update? when i open zune software it says my device is up to date with zune 2.3...
Left by Eric on May 08, 2008 10:54 AM

# re: Zune 2.5 firmware update MAY brick your device
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my 80gb updated fine, interesting to hear why it bricked. Its stock and nothing added (like external hd, or differeent hacks you can do...)
Left by Paul on May 08, 2008 11:34 AM

# re: Zune 2.5 firmware update MAY brick your device
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ya really the only thing that updated on device was the gapless playback or w.e that and you can do the xna download and get a couple of games on the zune.. but ya otehr than that they didnt do like anything that people wanted
Left by Eric on May 08, 2008 11:39 AM

# re: Zune 2.5 firmware update MAY brick your device
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Hi guys,
after installing the new version, the Marketplace option has vanished from my software. Does anyone know the reason?

Thanks!
Erich.
Left by Erich on May 08, 2008 6:15 PM

# re: Zune 2.5 firmware update MAY brick your device
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2.5 killed my 80gb zune!
Left by Joe on May 21, 2008 1:01 AM

# re: Zune 2.5 firmware update MAY brick your device
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killed my 80 microshit sys that they will send me a new one gotta love the wait
Left by kim on May 26, 2008 4:30 PM

# re: Zune 2.5 firmware update MAY brick your device
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my 30 gig will not stay on. It has to be plugged in to work.was just fine until i updated
Left by t on May 29, 2008 7:15 AM

# re: Zune 2.5 firmware update MAY brick your device
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I'm bricked. 30GB. Rebuilt my Vista box, loaded 3.5, tried to sync, they forced me to update zune and KABOOM! MS wants to swap it out. Waiting.....
Left by Tim on Jun 03, 2008 8:33 PM

# re: Zune 2.5 firmware update MAY brick your device
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It broke my brother's Zune 80... but didn't affect mine. It really stinks.
Left by asdf on Jun 05, 2008 8:54 PM

# re: Zune 2.5 firmware update MAY brick your device
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yeah my 30gig is stuck in firmware restore mode; when i try to update 2.5 it comes back with an error. This blows!
Left by Dave on Jun 20, 2008 1:55 AM

# re: Zune 2.5 firmware update MAY brick your device
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mine wont update its stuck in restore mode i get error C00S124F Device doesnt have enough space to sync device not updated now it cant be used. I WiLL NEvEr BuY A ZUNE A GAIN
Left by gyaldeville on Jun 23, 2008 3:12 AM

# re: Zune 2.5 firmware update MAY brick your device
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Im trying to update my 30gig and its stuck update mode as well .. it says it will take a minute but its been like 20 . It doesnt say there is an error .. but i dont know what to do ?
Left by deanna on Jun 24, 2008 11:20 PM

# re: Zune 2.5 firmware update MAY brick your device
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^yeah, same here Dave! i went to update my zune with firmware 2.5 this morning and now it is stuck in that restore mode. i've restarted the computer and everything. has yours fixed since?? if so, how did you do it? HELP, anyone please! would be greatly appreciated!; desperate to fix zune, and do not know what to do
Left by Amanda on Jun 27, 2008 12:27 PM

# re: Zune 2.5 firmware update MAY brick your device
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I have yet to find a solution to my problem; you can try the troubleshooting tips that microsoft offers on their site or just call for help on their hotline. Other than that you may have a dead zune player on your hands.
Left by Dave on Jun 28, 2008 12:23 AM

# re: Zune 2.5 firmware update MAY brick your device
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since it was stuck on restore, my zune's battery died, but everytime i plugged it in and it charged up some, of course it goes rite back to that screen. ^ any idea on whether the "reset" option may help us (holding the 'back' arrow button down, while pressing 'up' at the same time) ? will that erase all the music and video and pictures on my zune? or will it just take me back to my menu and out of this stupid restore mode thing (preferred). even if it does erase all my stuff, it may have to come to that anyway, and i'll just reload everything, because i'm tired of the 'restore' screen.
-has anyone here tried the 'reset' option yet? if so, how'd it work out?
Left by Amanda on Jun 29, 2008 1:24 AM

# re: Zune 2.5 firmware update MAY brick your device
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Resetting it will not erase your content, however it also will not fix your problem. Trust me I have tried many times.
Left by Dave on Jun 29, 2008 1:13 PM

# re: Zune 2.5 firmware update MAY brick your device
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Hi,

try resetting, and while it's still resetting, for a zune 30: Hold down back and the left and center buttons of the zune pad. It will basically reformat your Zune, after which it will say to connect the Zune to a pc. Now the software will download the firmware to your Zune and let you sync all your stuff back.

Hope it works!!! I am blind, btw, and the Zune experience is terrible... :@ Not sure what to hold down for the second generation Zunes, I think it's back, play and the whole pad? Is it that small?
Left by Big D on Jul 09, 2008 8:05 PM

# re: Zune 2.5 firmware update MAY brick your device
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hi everyone,

very HAPPY to say: after some more research, it turns out that i finally found a solution to my problem after moping for weeks; hopefully it is a solution to you as well. it is sort of a combination of what ^ Big D did to fix his zune, along with what a zune forum user (the user's name is "xzen") did to there's. follow this link, and scroll down to the LAST POST of the page (posted by "xzen"):

http://www.zuneboards.com/forums/zune-firmware/13439-error-code-c00d1249.html


Left by Amanda on Jul 12, 2008 7:21 PM

# re: Zune 2.5 firmware update MAY brick your device
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im not a whiner or anything but i just baught a 80 gig and it keeps messing up everytime it installs the new firmware for example it will say it cant install or it will take a very long time to install and thirdly it just gets stuck installing. Now it says its installing and it says please wait with a number three in the corner. PLease help that would be great.
Left by joe on Jul 20, 2008 5:31 PM

# re: Zune 2.5 firmware update MAY brick your device
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Yes Amanda has found the forum with the solution. I continued to get error codes when trying to install, but after about 8 or 9 tries and a couple hard resets the firmware finally installed. You will notice that the last progress bar under the Zune logo right before step 3 will gradually get longer until finally it completes the process. Hooray, my 30g is no longer bricked!
Left by Dave on Aug 03, 2008 12:04 PM

# re: Zune 2.5 firmware update MAY brick your device
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mine messed up and didnt even ask me to download
Left by we on Aug 15, 2008 2:23 PM

# re: Zune 2.5 firmware update MAY brick your device
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my zune 30 gigs died after the update 2.5
just keep rebooting but when connected is working
when unplug is gone any help
Left by francis on Sep 14, 2008 2:24 AM

# re: Zune 2.5 firmware update MAY brick your device
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my 80g has been freezing a lot since the update, and is very glitchy
Left by Frank on Sep 27, 2008 7:52 PM

# re: Zune 2.5 firmware update MAY brick your device
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Yeah...I waited like a week (or longer) before updating mine to 2.5

However it started to freeze when you switched to another song. And now it's just a back screen with the back light lit up. I've tried rebooting it, which I've done before, but this time it didn't work. I tried waiting for the battery to die, but when you charge it you get the same result. The only other thing to do it reset it completely, and for me that means a lot of content will be long since I no longer have it on this computer. This makes me never want to upgrade it ever again...so unless I can find a way to get it to work again, without resetting it, then the hell with newer firmware.

If anyone is crazy enough to reset it you press the back button, the middle button and the right button all at once. You then get a message telling you it's deleting everything. Once finished it'll be exactly how it was when you first got it.

Mine is a Zune30
Left by MAZZ0Murder on Sep 29, 2008 9:50 AM

# re: Zune 2.5 firmware update MAY brick your device
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My zune30gb i got out of market place and then pressed Radio and it just froze there D: WTF how can i fix this?
Left by BlooDKaiseR on Oct 03, 2008 2:12 PM

# re: Zune 2.5 firmware update MAY brick your device
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My problem's even bigger.The 2.5 version went along PERFECTLY WELL on my 30gbZune. But now i've just updated the software to the 3.0 version, and de device can't be "read" by the computer!!! I've reseted the device, erased all contents,and uninstall and install the software onmy computer, but still a window pops up and says: 'installing driver software', and the process ALWAYS fails. I don't know what to do.Shalli look for an old firmware (like 2.0) or what else can i do? (EXCUSE MY ENGLISH)
Left by Gonza on Oct 03, 2008 3:49 PM

# re: Zune 2.5 firmware update MAY brick your device
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note to gonza:
is your usb cable plugged directly into your computer? i had the same problem when i upgraded to 3.0 software and firmware. initially i had i routed through a usb hub and on the older versions it worked ok, but when i upgraded it got stuck trying to install the drivers...i plugged it directly and the system found it and installed it and now it works perfectly. hope this helps you and anyone with this problem.
Left by hipractive on Oct 18, 2008 10:36 PM

# re: Zune 2.5 firmware update MAY brick your device
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yah it messed up my zune

i have never seen an update that actually made the device not work not even apple is that bad they actually test the updates
Left by alex on Oct 27, 2008 6:35 PM

# re: Zune 2.5 firmware update MAY brick your device
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Hi there!

I'm writing from Canada and since the Zune 30 wasn't for sale up here, MS won't support it.

My niece has a Zune 30 and apparently after doing a firmware upgrade, the battery will no longer hold a charge. When it's connected via USB the battery charges and appears fully charged however within a minute of disconnecting it, the Zune logo flashes about 3 or 4 times then a battery with an explanation mark shows up on the screen.

I updated the firmware to 3.1 and it is still broken.

Is there anything I can do or is this Zune 30 bricked??

Let me know; I'm not a Zune user so I'm tryinh anything I find on the net...

Left by Canuck on Jan 12, 2009 9:48 PM

# re: Zune 2.5 firmware update MAY brick your device
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Gonza hey you have to find the file the driver is in when it asks it is in the zune folder not the crap folder it starts you off in
Left by rob on Jan 27, 2009 7:52 AM

# re: Zune 2.5 firmware update MAY brick your device
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my 30giger is a fucking brick it isnt working no more all it says is please wait for 2 weeks now
Left by jjthejet on Feb 05, 2009 1:49 AM

# re: Zune 2.5 firmware update MAY brick your device
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after the update my 30GB dose not respond when I sync
Left by mohamed on Mar 03, 2009 1:02 AM

# re: Zune 2.5 firmware update MAY brick your device
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my 4gb zunes screen is no longer viewable and no longer have warranty. Is there a way to reset it or fix it?
Left by raul on Apr 25, 2009 12:46 PM

# re: Zune 2.5 firmware update MAY brick your device
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My 30 GB was bricked WTF
Left by Dark Legion on May 29, 2009 5:46 PM

# re: Zune 2.5 firmware update MAY brick your device
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During my firmware update.. the system hung.. I bought it from New York.. and now m back in India.. its a Zune 8gb.. its completely dead.. won't even start of reset or be detected by the computer.. any computer..
Left by Sushant on Jun 16, 2009 2:34 AM

# re: Zune 2.5 firmware update MAY brick your device
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updated fine then when i blug it in my cp it doesnt reconize it at all its like the usb isnt even there
Left by bird on Nov 27, 2009 12:08 AM

# re: Zune 2.5 firmware update MAY brick your device
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My zune is dunzo after that update, its just sitting there dead right now. -_-
Left by KP on Jun 20, 2010 11:10 AM

# re: Zune 2.5 firmware update MAY brick your device
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HI I HAVE A GEARS OF WAR ZUNE 250 gig or some shit. ONE DAY I DID A UPDATE IT SAYS ERROR 5 or somethin AND NoW It WONT CHARGE SO IM GONNA FUCKING SUE MICROSOFT BECAUSE I AM OUTRAGED WITH THIS BULLSHIT AND THEY CAN GO FUCK THEMSELFS!!!!! PS BULLSHIT APPLE IS BETTER.
Left by MICROSOFT FUCKED UP ZUNE on Oct 12, 2011 6:33 PM

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